Shocking, isn’t it? The folks at Enterprise Rent-a-Car in Nashville (BNA) were so polite and efficient, I wrote them a nice thank-you letter. My coworker Pete suggested I have a little fun: give them a copy of the Hertz letter to laugh over. So I did. I also gave Hertz a copy of the Enterprise […]
Last fall, when I was in Chicago, I was treated incredibly rudely at the Hertz location at O’Hare. (This is not the first time I’ve had a poor rental experience.) As soon as I walked up to the counter, the agent said â€œDonâ€™t give me any attitude.â€ Before I had said anything. He had taken […]
More proof that airlines are run by idiots: Airlines argue that adding fees this way is preferable to fare hikes because in theory, at least, passengers who don’t want to use the services can avoid them. And airlines can’t just raise fares whenever it suits them because the industry is so competitive that they’d surely […]
I love that my airline has a sense of humour: It’s great that JetBlue lets its people speak in a human voice.
Eyeless Writer called Verizon 56 times to ask two different data pricing questions. 93 percent of reps answered at least one question incorrectly.
I recently purchased a TiVo HD. The TiVo was pre-activated, so I didn’t have to activate it on tivo.com. Before I pass on my old TiVo (a series 2), I want to transfer the programs from it to my new TiVo HD. In order for transfers to work: both DVRs must have active service agreements […]
A while back, Wachovia bought World Savings, a bank I use for CDs. I received a few letters in the mail describing the process and telling me what I had to do. The first thing I had to do was register for an account with Wachovia’s online banking. I do. Mistake #1: Only three of […]
iRobot makes their phone numbers hard to find on their web site. Shame, shame! 800-727-9077 customer service 877-855-8593 tech support
I had a bit of an odd experience with PC Financial this year. Frustrated by this, I wrote them to describe my experience.
This July, I rented a car from Avis in San Diego. It was a pretty poor experience. So, I wrote them a complaint letter. Besides writing the letter itself, I thought I’d have fun. In the spirit of Yours is a Very Bad Hotel, I proudly present “How NOT to rent a car”: Here’s the […]