Shocking, isn’t it? The folks at Enterprise Rent-a-Car in Nashville (BNA) were so polite and efficient, I wrote them a nice thank-you letter.
My coworker Pete suggested I have a little fun: give them a copy of the Hertz letter to laugh over. So I did. I also gave Hertz a copy of the Enterprise letter to show that I can be a nice guy sometimes.
Date: February 11, 2008
From: Paul Schreiber, San Francisco CA 94107
To: Enterprise Rent-a-Car, Nashville International Airport, 1 Terminal Drive, Nashville, TN 37214-4112, (615) 275-0011
Re: Rental 395385
On January 23, I flew into Nashville and picked up a car from Enterprise. This was the most efficient and most pleasant rental experience I have ever had.
My past rental experiences have ranged from the sub-par to the truly horrific. I’ve been given dirty cars (Avis, San Diego), threatened with a lawsuit (Hertz, Chicago Oâ€™Hare), made to wait for half an hour (just about everywhere) and been â€œupgradedâ€ to large, inefficient vehicles.
In Nashville, by contrast, I was in and out of line in under five minutes, and even ended up with a decent car.
Please extend a personal thank you to the agent who assisted me. He was genuine, friendly, knowledgeable, and didn’t pressure me into purchasing anything I didnâ€™t want.