Hertz Chicago O’Hare (ORD) staffer gives shitty service, threatens to sue

Last fall, when I was in Chicago, I was treated incredibly rudely at the Hertz location at O’Hare. (This is not the first time I’ve had a poor rental experience.)

As soon as I walked up to the counter, the agent said “Don’t give me any attitude.” Before I had said anything. He had taken off his nametag, so I had no idea who he was. I took his picture so I could identify him later. He threatened to sue me over this — twice.

Here’s the jerk who did this:
hertz_guy_small

And here’s the letter I sent Hertz:

Date: February 11, 2008

From: Paul Schreiber, San Francisco CA 94107

To:

  • Hertz, Chicago O’Hare Airport, 10000 Bessie Coleman Drive, Chicago, IL 60666, (773) 686-7272
  • I. David Logan, Hertz Corporation, 225 Brae Boulevard, Park Ridge, NJ 07656, (201) 307-2000
  • Becky Robertson, Hertz Corporation, PO Box 26120, Oklahoma City, OK 73126

Re: Rental 543 600 131 (October 24, 2008)

To say my rental experience as unpleasant would be akin to describing the Atlantic Ocean as a small body of water.

Let’s start at the top. When I’m greeted at a business, I would expect the clerk to say “Hello,” “Hi,” “Welcome to Hertz,” “How may I help you?” or perhaps even a simple “Good evening.”

Certainly not “Don’t give me any attitude.” Not before I had said a single word.

The rental experience went downhill from there. By the time I had left, your agent had twice threatened to sue me. Add to this the understaffed counter, the half-hour-long wait to even reach someone, the staffer not wearing a nametag to avoid identification, the garage employees who grunted at me in broken English when I asked who the manager was (I never found out), being saddled with a Ford Fusion and I’m looking for the hidden camera, thinking I’m the victim of some sort of prank.

This is not how one conducts business. You should be ashamed of yourself.

I would like a personal apology, acknowledging the events of the day; the removal of the employee in question from his position at Hertz and steps taken to prevent this sort of behaviour from happening again.

Sincerely,
[signed]
Paul Schreiber

PS I’m not asking for compensation, but if you do send any sort, I’ll gladly donate it to my favourite charity, Engineers Without Borders Canada.

4 Responses to Hertz Chicago O’Hare (ORD) staffer gives shitty service, threatens to sue

  1. Mike says:

    I can only dream that one day I will have brass balls as big as yours, Paul Schreiber.

  2. Pingback: blog.shrub » Blog Archive » A car rental experience gone well

  3. mb says:

    So whatever happened??? Did you get any response?

  4. BG From California says:

    You are lucky. My rental experience from same location resulted in a wait of one hour 15 minutes. This rental location should be shut down as a national security risk. Some day, some disgruntled, frustrated customer is going to set off a bomb out of frustration.

    This guy was working that day until his shift ended and he calmly walked out leaving a line of 40 or 50 customers waiting.

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