Last fall, when I was in Chicago, I was treated incredibly rudely at the Hertz location at O’Hare. (This is not the first time I’ve had a poor rental experience.)
As soon as I walked up to the counter, the agent said â€œDonâ€™t give me any attitude.â€ Before I had said anything. He had taken off his nametag, so I had no idea who he was. I took his picture so I could identify him later. He threatened to sue me over this â€” twice.
Here’s the jerk who did this:
And here’s the letter I sent Hertz:
Date: February 11, 2008
From: Paul Schreiber, San Francisco CA 94107
- Hertz, Chicago Oâ€™Hare Airport, 10000 Bessie Coleman Drive, Chicago, IL 60666, (773) 686-7272
- I. David Logan, Hertz Corporation, 225 Brae Boulevard, Park Ridge, NJ 07656, (201) 307-2000
- Becky Robertson, Hertz Corporation, PO Box 26120, Oklahoma City, OK 73126
Re: Rental 543 600 131 (October 24, 2008)
To say my rental experience as unpleasant would be akin to describing the Atlantic Ocean as a small body of water.
Letâ€™s start at the top. When Iâ€™m greeted at a business, I would expect the clerk to say â€œHello,â€ â€œHi,â€ â€œWelcome to Hertz,â€ â€œHow may I help you?â€ or perhaps even a simple â€œGood evening.â€
Certainly not â€œDonâ€™t give me any attitude.â€ Not before I had said a single word.
The rental experience went downhill from there. By the time I had left, your agent had twice threatened to sue me. Add to this the understaffed counter, the half-hour-long wait to even reach someone, the staffer not wearing a nametag to avoid identification, the garage employees who grunted at me in broken English when I asked who the manager was (I never found out), being saddled with a Ford Fusion and Iâ€™m looking for the hidden camera, thinking Iâ€™m the victim of some sort of prank.
This is not how one conducts business. You should be ashamed of yourself.
I would like a personal apology, acknowledging the events of the day; the removal of the employee in question from his position at Hertz and steps taken to prevent this sort of behaviour from happening again.
PS Iâ€™m not asking for compensation, but if you do send any sort, Iâ€™ll gladly donate it to my favourite charity, Engineers Without Borders Canada.