USPS attempts internet customer service, fails miserably

I found a broken link on USPS.com and reported it: If you go to “Web Tools Technical Guides”: http://www.usps.com/webtools/technical.htm And click on “Address Information (HTML)”: http://www.usps.com/webtools/Address-Information-v3-1.htm You get a “page not found” (404) error. File or Page Requested Not Found The file or page that you requested could not be found. The link you followed […]

TV Addicts takes the service out of “customer service”

From: DVD Customer Service Date: September 27, 2010 1:06:56 PM EDT To: Paul Schreiber Subject: Re: Jack & Bobby Dear User, We would like to inform you that the availability of a particular set can only be checked on our website while placing the order. Customer Support Team On Mon, Sep 27, 2010 at 6:01 […]

Think your airline joining Star Alliance helps you?

Last fall, Continental Airlines joined Star Alliance. Since I have most of my points/miles with Air Canada’s Aeroplan—also a member of Star Alliance—I thought that would be good news. It’s not. There’s no way to combine points from both programs to get an award, and no way to move points from from one Star Alliance […]

Verizon willing to let man die over unpaid $20 phone bill

Check out this piece in the Dover, Ohio Times-Reporter. Seem Verizon was wouldn’t help the cops until they paid the victim’s overdue phone bill: Williams said he attempted to use the man’s cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the […]