Category Archives: customer service
Last week, I was on a cold train. A really cold train. I sent the MTA a note about it. To make this complaint actionable, I gave them the train line, approximate time and car number. It is way too … Continue reading
Cogeco charges $1.50 per GB. Amazon charges 14¢ per GB. Netflix estimates they pay 3¢/GB. Netflix figures the ISPs’ cost per GB is under a penny. So they’re charging 15,000% markup. 15,000%.
I found a broken link on USPS.com and reported it: If you go to “Web Tools Technical Guides”: http://www.usps.com/webtools/technical.htm And click on “Address Information (HTML)”: http://www.usps.com/webtools/Address-Information-v3-1.htm You get a “page not found” (404) error. File or Page Requested Not Found … Continue reading
From: DVD Customer Service Date: September 27, 2010 1:06:56 PM EDT To: Paul Schreiber Subject: Re: Jack & Bobby Dear User, We would like to inform you that the availability of a particular set can only be checked on our … Continue reading
Last fall, Continental Airlines joined Star Alliance. Since I have most of my points/miles with Air Canada’s Aeroplan—also a member of Star Alliance—I thought that would be good news. It’s not. There’s no way to combine points from both programs … Continue reading
So the NAC SKI people try really hard to hide their contact information. There’s no phone number on the site or their Yelp page Why? Who knows. Update 2012-02-17: NAC SKI has now updated their Yelp page with contact information: … Continue reading
A couple years ago, I switched my Wells Fargo MasterCard to an Amazon Rewards Visa card. Unfortunately, Amazon’s Visa card is managed by Chase, who has no idea how to run a business, build a web site or provide customer … Continue reading
Need to write Hertz customer service (customer relations)? Their contact information was hard to track down (they appear to have moved, and even the BBB data is confusing). The Hertz Corporation PO Box 26120 Oklahoma City, OK 73126-0120 888-777-6095 x4036 … Continue reading
Check out this piece in the Dover, Ohio Times-Reporter. Seem Verizon was wouldn’t help the cops until they paid the victim’s overdue phone bill: Williams said he attempted to use the manâ€™s cell phone signal to locate him, but the … Continue reading
My friend Rob sends along this fun survey from AT&T. Given the image, any commentary by me would be totally unnecessary.