Contact information for Hertz customer relations

Need to write Hertz customer service (customer relations)? Their contact information was hard to track down (they appear to have moved, and even the BBB data is confusing).

The Hertz Corporation
PO Box 26120
Oklahoma City, OK 73126-0120
888-777-6095 x4036
405-290-2899 fax
customerrelations@hertz.com

22 Responses to Contact information for Hertz customer relations

  1. Ludek Pala says:

    I have waited for 16 days for you to return my money.Pleas respond as soon as possible

  2. laura says:

    Returned a vehicle n forgot package we had just purchased in trunk. When we called to tell them they said it was gone out already. Wouldn’t call new renters to tell them. Either they took the merchandise or hertz employees. We r not happy with hertz employees for their dishonesty at the sebring,fl office. Boo to amandas response from there!!

  3. philip marr says:

    was denied rental on 8/23/12 at logan airport–the department for refusing leases–said I owed a 2003 bill for $664.34—this is not true–
    please provide information on this—the collection agency Southwest had no record of any charges–for myself.

    i would like this resolved.

    philip marr–houston, tx 281-682-7173—i always use hertz when i travel.

  4. al laws says:

    i had rented a car on aug. 28 2012 and returned on time. i was given a credit for a damaged tire and instead of getting the credit the took the monies out a second time. and i want my money back

  5. EVRARD CHANTAL says:

    I was charged on my visa for TWO ADVANTAGE HERTZ from Rome Italy. One in the amount of $37,70 on 25th of august 2012 and $38,91 on the 26 of september 2012.
    The last time I was in Rome is 25 years ago. I did rent a car in Milan Malpensa in May 2012 but NOT FROM HERTZ which was paid in full.
    I want a full refund!!!!!

  6. daniel mooney says:

    I rented a car on October 13, 2012 at the Costa Mesa Hertz and returned it on October 15,2012 My bill was 55.oo and I paid that in cash. Your service person gave me a receipt . I then left. When we got home I looked on my bank account AND i HAD BEEN CHARGED 55.OO from Hertz. I called immediately on Monday morning and talked to an employee and he said that the money will be refunded in 24 to 48 hours. I called back on Tuesday and spoke to someone ther and he told me that it would be refunded in up to 72 hours. I called your billing department and they said that there was no record of me paying in cash. I called back to the Costa Mesa Hertz and spoke with the manager and he told me that this refund had to beapproved by another boss and then it would take 7 to 10 days to be refunded. In the meantintime, my bank account is charging 34,00 a day because of this 55.00 charge put my account in the negative. My rental record # is 159706842. This seems very strange to me that cash of 55.oo has no record. Please advise me as soon as possible on this because the bank will continue to charge me until this is clear. Please let me know that yougot this email and respond. This is my bank account. If you need more clarification please call your Costa Mesa store on Harbor I will wait to hear from you. My Number is 9166006277

    Thanks
    Mr Mooney

  7. daniel mooney says:

    Oh forgot to say that my account is 111.15 in the negative rigt now

  8. Juan Navio says:

    I made my reservation and prepaid it in July through “Representaciones Rafael Bello” they made a charge in my credit card an gave me a receipt that I presented to the agent in New York in your Agency of the 55th street, by the way, with a very bad service, unfortunately I do not have the name of the agent, but I clear remember that she is the manager of the office.

    When I came back to return the car they ask me for the payment, so I explained to the agent (this time other person) that I paid in advance an only they made a warranty charge in my account, in that moment the agent open a new contract, close the old one and she assurance me that I will not be charge for this, “it is only internal” said to me. I did not sign anything.

    When I came back to my country in August 29 I checked my account statement, and what is my surprise that I have a charge for US$ 476.80 and today I’m still waiting for my return.

    Please return my money, I’m waiting 3 MONTS!

  9. Juan Navio says:

    I forgot to put my confirmation number F5322707754

  10. Robert Hunt says:

    This is just a general response too tell you how unhappy I was with my recent rental purschase in Fort Lauderdale. The female (I did not get her name) was one of the most rudest persons that I have ever had to deal with when renting a car. She kept institing that I had to have the extra insuranse, which I declined at leats 5 times and three times on I would fill the vehicle up prior to returning it to Hertz. After 30 minures I was finally able to get a vehicle and sign the paperwork. The vehicle wa ssuppost to be in stall 85. When I finally found the stall, it was empty. After seveal attempts to find an employee to assist with getting a car, 30 minutes later I eas given a vehicle. The parking attendant was very helpful and finally got us on our way. I have rented from Hertz in the past and I can assure you that I will not rent from your company again, thanks to that very snotty non caring person. Thank you.

  11. cheryl paris says:

    i got my refund check on 1/7/13 and tried to deposited it and it was declined due to lack of information on hertz thru certigy check services and i wrote void on the check after i deposited the check thru my phone and now i need you to reissue me a check please. reference # H25887680 check# 08957499. my address is 821 victoria dr. apt. b montgomery il 60538 thank you

  12. I rented a car on from u guy on December fifth 2012 return on January for 15 2013my account was overdrawn and I was overcharged for to rental the total amount was 2, 473and 29 centsI’m disputing the total amount I was charged for my rental please get back to me as soon as possible

  13. Brian Huynh says:

    hi Paul ! my name is Brian huynh ,and my rental agreemet #X91506052 ,I got overcharge on my rental bill and Iwas came to Hertz car rental office university drive & copan road ,coral spring city in Florida,and some one there told me they will ajust amount and refund for me after couple weeks ,I was asked him how much, and how long ? and He told me He don’t know…because his supervise take care ,but his superse not there..so,I was feel very very bad, and I then I asked him to call to his supervise ,but he told me for the rule he can’t do it..
    we try call back couple time ,leave message but supervisor or any one doe’t call back..
    we feeling very bad and hard to sleep ..,I ,woud like to asking you to help solve this problem.. please call me back or email me your answer.. I speak english not to good ..you can call my uncle is easyier..his name is Robert skeens email raskeens@bellsouth.net or call him (305)321 8446..thank you very much,,Brian Huynh cell (954) 465 8738

  14. Gregory Horton says:

    I’ve been calling Hertz about a crash for the past 4 days. Has Hertz been affected by the Federal shut-down? My calls are never answered and when I’ve selected to leave a message and been transferred to do so, the computer says the person at that extension is not available and that no messages may be accepted……….4 days!

    I’ve rented at Hertz several times in the past but if this is the type of service I can expect in the future, I will choose someone else for my business. I so angered over this that I took the time to say something. Can you imagine how many others simply gave-up? You people have a serious customer service problem. In fact, when I called the customer service number at 888-777-6095 Ext 4036, I was told by a computer the number “is not defined”. You people have a serious problem in service and communication.

  15. Shirley Ponds says:

    I rented a car from the Hertz store on 5/14/14 at the location 9078 Woodman Way in Parker co. When I got there Nate the manager said that Heather had reserved me a economy/compact car, I told him that I reserved a mid-side car and that was what I wanted. He talked to me as if I had a tail. He repeated about 10 times that Heather reserved me a economy/compact car, I told him I heard him the first time and not to say that to me any more. He then said that they had a Elantra coming in and I could take that, because he didn’t have time to feel sorry for me. Well The young lady that drove up in the car drove up in a 2012 Masda 6,he then said we thought it was a Elantra but it’s this Masda. I asked when was the last time this car had been serviced, the young lady told me it had two thousand more miles before it would need servicing again. I asked if everything was ok with the car. She said we are washing it now and checking it out. Well they lied. They washed the car with water and no soap, which didn’t really matter, but for them to lie to me about the car being checked out, my mom and I driving almost 500 miles to Nebr, I felt as though they knowingly put me and my mom’s life at risk. I went to Nebr. for my Grandson”s graduation. I noticed the light on but didn’t think anything of it because they said they had checked the car out. That Saturday night my aunt said Shirley you need to have your car checked out, that light that’s on mean something is going on with your tires. I asked her how did she know, she said she had the same warning light in her car. I called road side assistance that Sunday morning asking what should I do. She took the rental record number, came back and said I would tell you to take the car to the airport and change it out, but your name is not on the car, and I would have to take it and have it fixed myself. I asked her where could I take it,she gave me three places that was opened on a Sunday. Well those places were way out west and I was downtown. She said those were the only places open on Sunday.. I then called my cousin to see if he knew a place I could take the car. we took the car to wal-mart. I had to leave the car because there were cars ahead of me. My Grandson’s graduation was on that day and because I had to deal with the car I missed his graduation. What worth do you put on missing you grandson’s graduation, I can’t get that back. Saying you’re sorry doesn’t work for me. I drove almost 500 miles and missed my reason for going. I was upset as well as my family. I feel if Nate had given me the car that I reserved none of this would have happened. Nate was upset with me because he thought I was not respecting his position as a manager, so he gave me the car he wanted me to have, and the car was defective. I couldn’t listen to the radio or cd’s because only one speaker was working and it was muffled. Is this your normal practice of treating the customer? I want to hear from you and that will determine if I need to take this any further. They put my daughter’s name on the car and not mine. They had my drivers license number and also my credit card. why would they give me the keys and my name is not on the car? The young lady from road side assistance said this is the only store in the United States that would allow this to happen. What is you remedy for this negligence?

    Thank you
    Shirley Ponds

  16. mrs.spikes says:

    Hi my rental record# is 196814494,and writing to find out who rented a 2012 200 under my name? I rented a car from hertz on8/8/2014. So I would like to resolve this matter and press charges on anyone at this time. If someone can please contact me at 321 662 3181 thank you. I rented from hertz on west colonial,orlando fl.

  17. POubre says:

    When returning a car at the Las Vegas airport, walked into the terminal and out of the front door. I reached for my phone and noticed it was missing. I recalled that I had left the phone on the passenger seat of the car because I was using the GPS to get to the airport. I went to the rental counter and was told that the car was already removed from the return area and had to be located. When the car was located, no phone was found and when the Hertz Manger called the number, the phone was turned off. I then filed a police report with the Las Vegas police. Then called AT&T to stop service on the phone. The phone (iPhone 6) was just purchased the day before the incident. The car was in Hertz’s possession when the phone went missing.

    As a result, I missed my flight and had to spend another night in Las Vegas and a night in Boston to get home. AT&T my service provider would not allow me another upgrade and required full payment for the phone. So, had to cancel service and switch to another provider because it was less expensive than purchasing a new phone.

    I called Hertz a couple of times and can never reach anyone who can help me. So, just sent email to Customer Relations. I’ll let everyone know how I mad out.

  18. MTurner says:

    It is so sad to see that a big corporation as of Hertz rental car is unable to satisfy their customers in a timely matter I’m very upset with your company and I do not recommend your company to anyone I rented a car or try to rent a car back in October you guys debit me and will not return my money and I’m very upset with this is nothing but $150 but $150 to me mean something may not mean anything to your corporation I’ve called your company 5x October 6th October 15th the 21st and the 27th November 4th as of yet have not received my credit one person told me by the seven days next person told me 14 to 16 days last person told me 10 days of them yet have not received my credit I am highly upset with the situation I’m quite sure customer relations is a very busy department because of your customer service sucks here my reservation number 005384606

  19. Terri Deringer says:

    Hertz rent a car sky harbor airport AZ Phoenix Arizona

    Hi, We rented a 4 door car from hertz at sky harbor in airport . We get there and were told we ordered a 2 door. No we didn’t. The lady said with our dis satisfaction , she’ll give us a 4 door for only 100.00 more. Why would I pay more, when I already paid with a credit card on the phone for a 4 door? She then said she’ll throw on gps. So, it took us an hour to find our car, no one to help us. This is now 3 am in morning. We get in the car and it had a little shake to it. We never drove a Camery, so didn’t think anything was wrong. No one there even checked the car before we took it. The next morning we got a blowout in the boonies. They wouldn’t help us at all. They said we have to change the tire and good luck finding a hertz near by. You would think they would drive out and help us and send a different car for us. My husband put on a spacer, and we traveled another 100 miles to find the closest hertz . We find one Mesa. The guy was a complete a*s. No customer service etiquette whatsoever . Then preceded to tell us we owe $75.00 for the tire and an additional charge if we wanted gps in this car. I said we had gps in this car for the problems we already encountered picking up the car. Our sprint phones did not work well in AZ. Service awful., so we really needed gps. Nope! He said, he didn’t have a car with gps and if he did we would have to pay even more money . We ending up paying 75.00 for tire. And our total bill was 550.00 for 4-5 days for a rental car. Awful! I want a full refund on the whole deal. This was a terrible experience, I will never rent a car from this company again . It’s sad that not one person can contact me to discuss this. Jessie (mgr at Sky Harbor Hertz isn’t returning my calls.

  20. Veronica Butler says:

    I am requesting a refund of the administrative fees you charged to my credit card for the city tickets that I received on 11/29/15, 12/30/15 and 12/29/15. I am also requesting that you contact the city of Chicago Parking violations and let them know that it was an error on your part that you did not provide them with current information about my registration address as I provided to you on the date of the rental which was 11/27/15. I presented the hertz employee my driver’s license with my current address on the license so I don’t know how you provided the company that converts the information to the city with an old address that I never gave. The employee never asked any questions about an address or said he had an old address on file or questioned if the address on my license was the most current. How can you charge me a fee when I never received notice of the traffic violations until you charged my card and continued to charge my card each month with out giving me due process of the law to appeal or challenge the violations and one of the violations doubled. When I spoke to the representative from American Traffic Solutions, She said the notice was returned to them, yes I am sure it was because they sent it to the incorrect address which she said was provided to them by Hertz.

  21. Please refund my Pre pay charge on my Credit Card ending in *7028 for $362.98, confirmation No# G8793684920 you have not credited these funds as of this e-mail. I have requested a stop payment in the dispute dept.

    I hear your very slow paying back whats owed to the customers, sounds like a bad business decision if it takes you months to resolve these issue’s ??

  22. James E. Johnson says:

    I rented a vehicle from Hertz at Location: Parkview Shops HLE in Chesapeake, Virginia. Rented June 30, 2016 @ 14:44. Returned July 1, 2016 @ 0900.
    Initially we requested two days but we found that we did not need an additional day. By your standards we did not have the vehicle two days and should only pay for one day. Your Policy Statement: ” The minimum rental charge is for one rental day and rental days consist of consecutive 24hour periods starting at the time the rental begins.” This was politely called to their attention when the vehicle was returned but to no avail. Also; Cavalier Ford is paying for this car rental and I know that they are going to charge them for Two Days. Note-Mileage Out was 23,728, Mileage In was 23,748. Total -20 miles. Personally, I will never rent another vehicle from Hertz again and I am going to inform Cavalier Ford that they only owe for One Day not Two. Note-Some people can read and follow instructions.

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