Jeff Ello wrote an interesting article for Computerworld about managing geeks.
Here’s the heart of it:
While everyone would like to work for a nice person who is always right, IT pros will prefer a jerk who is always right over a nice person who is always wrong. Wrong creates unnecessary work, impossible situations and major failures. Wrong is evil, and it must be defeated. Capacity for technical reasoning trumps all other professional factors, period.
I returned the car at Massapequea long Island office . A young gentleman Thomas helped my daughter told her that she would have to bring the money to John st in Hicksville since paying cash. I went to John Street this morning was told that they couldnt expect the cash, that I had to go to Massapequea. I called Massapequea Thomas told me I can come to him since I was on My way there and understood that I had to get to work. He was very caring and apologized for the Hicksville employee not knowing procedure. I Thank Thomas very much for going above and beyond and not making me go back to Hicksville so I wouldnt be late for work. People should not only tell bad things about a company but she be acknowledge when they do right by there customer. Please let Thomas know that he did a great job.