What to do when you get a new credit card

As soon as you get that shiny new credit card, do the following: Activate the card. Call the 800 number on the sticker and answer the IVR prompts or convince the human that you’re real. Sign the card. If you haven’t already, call customer service and opt out of everything: phone, mail and email solicitations; …

Chase is ruining Amazon’s good name

A couple years ago, I switched my Wells Fargo MasterCard to an Amazon Rewards Visa card. Unfortunately, Amazon’s Visa card is managed by Chase, who has no idea how to run a business, build a web site or provide customer service. The complaints piled up in my mind, but it wasn’t until I returned from …

Hey Chase bank — 1995 called, they want their user agreement back

Buried in my Amazon Chase Visa “This E-Sign Disclosure and Consent” was this gem: Hardware and Software Requirements. In order to access, view, respond to, and retain electronic Communications that we make available to you, you must have: an Internet browser (Microsoft ® Windows 95 or higher, Windows NT 4.0 or higher with Microsoft Internet …

Welcome, Wachovia. Seriously.

A while back, Wachovia bought World Savings, a bank I use for CDs. I received a few letters in the mail describing the process and telling me what I had to do. The first thing I had to do was register for an account with Wachovia’s online banking. I do. Mistake #1: Only three of …

PC Financial’s MasterCard runaround

I had a bit of an odd experience with PC Financial this year. Frustrated by this, I wrote them to describe my experience.

Dear Mr. Kalen,

I have been a customer of President’s Choice Financial and President’s Choice Financial MasterCard for many years. In fact, I believe I was one of the earliest customers of President’s Choice Financial MasterCard.

I was highly satisfied with my PC MasterCard—until this year.