Welcome, Wachovia. Seriously.

A while back, Wachovia bought World Savings, a bank I use for CDs. I received a few letters in the mail describing the process and telling me what I had to do.

The first thing I had to do was register for an account with Wachovia’s online banking. I do.

Mistake #1: Only three of my six CDs appear in the account list.

I call Wachovia. They correct the error. Misplacing half my accounts is not a good way to make a first impression.

While I’m on the phone, I verify that I have opted out of all solicitations: phone calls, emails, postal mail and affiliate sharing.

Mistake #2: I had to opt out of solicitations.

Now I’m pretty sure I had already opted out with World Savings. I can’t guarantee this 100%, but I’m careful about these things. First, Wachovia failed to preserve my privacy preference. Second, they enabled junk mail by default. This should be opt-in, not opt-out.

A few days pass. Today, I received not one, but two letters in the mail. Yes, file this one under “I” for irony:

Mistake #3: They send me two letters to tell me they won’t send me any more letters.


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