Update: after this posting appeared, Mr. Stewart’s office contacted me. They tell me they have now removed my address from their mailing list. …but he is a spammer. We keep getting cards in the mail from him, despite repeated requests to be removed from his mailing list.
I was in Sports Basement today picking up a bike tube. As the cashier rang up my puchase, he asked me “Is this your first time at Sports Basement?”. I answered “no.” What’s wrong with this? Well, your best customers — your regulars — have to give a negative answer every time. It would be […]
I got some junk mail recently advertising the Web 2.0 Expo. I called O’Reilly. They removed me from their list. I wanted to find out how they got my name. Customer service put me through to the conference publicist. The conference publicist put me through to conference marketing. Conference marketing sent me to CMP database […]
I emailed the director of the California DMV to see why new license plates take so long to arrive. Let’s see if he writes back: From: Paul Schreiber Subject: DMV’s great (and terrible) efficiency Date: September 27, 2006 9:09:18 am PDT To: George Valverde <email@example.com> Security: Signed George, A few years ago, I moved to […]
My sister likes to talk on the phone. A lot. And Cingular charges use $85 for a family plan where we share 1250 minutes. And 35 cents/minute for extra minutes. Highway robbery! With T-Mobile, we could get 1500 minutes each with two $50 individual plans. Great, I thought. However, T-Mobile doesn’t work in my house. […]
Freakonomics readers get a lesson in price discrimination (or bad customer service): Interestingly, as I gave a lecture on â€œPrice Discriminationâ€, using an example of the demand for textbooks (relatively inelastic) vs. novels (relatively elastic), the students pointed out that in our campus textbook store, â€œFreakonomicsâ€ is on sale at the regular price in the […]
nineteen ways to lose a customer: accuse them of stealing make fun of their names (+7 more) hide your product (+9 more)
teli gets shitty customer service from cingular.