USPS attempts internet customer service, fails miserably

I found a broken link on and reported it:

If you go to “Web Tools Technical Guides”:

And click on “Address Information (HTML)”:

You get a “page not found” (404) error.

File or Page Requested Not Found

The file or page that you requested could not be found. The link you
followed may be broken or expired.
Please return to our Homepage, or use the search box above to find
what you are looking for.
Use a word or phrase that you think may be found on the page you are
looking for.
We apologize for any inconvenience this might cause.

Please fix this.


I got this reply back — a form letter for somebody trying to set up an account:

from USPS Internet Customer Care Center
date Tue, Oct 12, 2010 at 11:11 AM
subject RE: On web tools page, link to technical guides is broken

Dear USPS Customer,

Please provide the information below to apply for address verify:

Web Tools ID
Company URL

Say “Yes” or “No” to all the options below indicating how you plan to use Address Information APIs:

U.S. Postal Service package shipments
Non-U.S. Postal package service shipments
U.S. Postal Service letters
U.S. Postal Service catalogs or periodicals
Address database cleansing
Address batch processing
Address transactional processing

Thank you,

USPS Internet Customer Care Center
[email protected]

As our customer, your privacy is important to us. Please see our privacy policy at

The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.

Join the Conversation


  1. I registered on line in December to buy stamps. Today I used same User ID and password which was declined today.They gave me a new password(numerical) and it did not work. I eventually today ordered on the stamps on the phone.

    I would like to set up a GOOD on line address to buy USPS merchandise. Can you help me? user [email protected] Temporary password 71748572. Previous password Post5898

    Thank you
    Elmer Wrobley

  2. I was applying for the rural Mail Carrier position on feb. 25 2011. I had lots of problems applying online. A few days later I went online to see what is going on, you gave me GgD9k>-L and BAFCEBCoFC. what is this? I’ve tried several different ways to get in using those id’s but nothing worked. Iv’e probably lost my chances of getting hired by now, but could you PLEASE work on making your websites USER FRIENDLY? Even calling the 1800 number is a tooth pulling exprience. can ‘t you just use my e-mail address? at least we know it will work.

  3. You think that’s bad? Under “contact us”, go to “send us an email”, it will take you to a page with a drop down menu and a “back” button. You select an option you want to complain about from the drop down menu and…. that’s it. Nothing happens. It doesn’t automatically go to some next page. No “continue” button appears. Just the same “back” button. Tried it with firefox and internet explorer. Same thing. I wonder if they brag that they’re doing a swell job because they have not ever received one single online complaint over their website.

  4. I am trying (unsuccesfully) to email the USPS with a request for the unit cost & size of individual packing containers used in Priority Mail. So far they have done nothing but refer me to unrelated subjects – definitions, etc. It is no wonder the Rerpublicans want shut them down. They are brain dead.

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