Last week, I was on a cold train. A really cold train. I sent the MTA a note about it. To make this complaint actionable, I gave them the train line, approximate time and car number. It is way too cold on trains. Please turn off the AC. I was on a southbound 2/3 train. I …
Continue reading “Talking to the MTA is like talking to a brick wall”
Cogeco charges $1.50 per GB. Amazon charges 14¢ per GB. Netflix estimates they pay 3¢/GB. Netflix figures the ISPs’ cost per GB is under a penny. So they’re charging 15,000% markup. 15,000%.
I found a broken link on USPS.com and reported it: If you go to “Web Tools Technical Guides”: http://www.usps.com/webtools/technical.htm And click on “Address Information (HTML)”: http://www.usps.com/webtools/Address-Information-v3-1.htm You get a “page not found” (404) error. File or Page Requested Not Found The file or page that you requested could not be found. The link you followed …
Continue reading “USPS attempts internet customer service, fails miserably”
From: DVD Customer Service Date: September 27, 2010 1:06:56 PM EDT To: Paul Schreiber Subject: Re: Jack & Bobby Dear User, We would like to inform you that the availability of a particular set can only be checked on our website while placing the order. Customer Support Team On Mon, Sep 27, 2010 at 6:01 …
Continue reading “TV Addicts takes the service out of “customer service””
Last fall, Continental Airlines joined Star Alliance. Since I have most of my points/miles with Air Canada’s Aeroplan—also a member of Star Alliance—I thought that would be good news. It’s not. There’s no way to combine points from both programs to get an award, and no way to move points from from one Star Alliance …
Continue reading “Think your airline joining Star Alliance helps you?”
So the NAC SKI people try really hard to hide their contact information. There’s no phone number on the site or their Yelp page Why? Who knows. Update 2012-02-17: NAC SKI has now updated their Yelp page with contact information: 2635 N 1st St Ste 242 San Jose, CA 95131 (408) 922-0182 They even …
A couple years ago, I switched my Wells Fargo MasterCard to an Amazon Rewards Visa card. Unfortunately, Amazon’s Visa card is managed by Chase, who has no idea how to run a business, build a web site or provide customer service. The complaints piled up in my mind, but it wasn’t until I returned from …
Need to write Hertz customer service (customer relations)? Their contact information was hard to track down (they appear to have moved, and even the BBB data is confusing). The Hertz Corporation PO Box 26120 Oklahoma City, OK 73126-0120 888-777-6095 x4036 405-290-2899 fax [email protected]
Check out this piece in the Dover, Ohio Times-Reporter. Seem Verizon was wouldn’t help the cops until they paid the victim’s overdue phone bill: Williams said he attempted to use the man’s cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the …
Continue reading “Verizon willing to let man die over unpaid $20 phone bill”
My friend Rob sends along this fun survey from AT&T. Given the image, any commentary by me would be totally unnecessary.