Verizon willing to let man die over unpaid $20 phone bill

Check out this piece in the Dover, Ohio Times-Reporter. Seem Verizon was wouldn’t help the cops until they paid the victim’s overdue phone bill: Williams said he attempted to use the man’s cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the …

Credit card companies whine to press

Yesterday’s New York Times covers changes to credit cards. They spoke with David Robertson, publisher of the Nilson Report, which tracks the credit card business. Robertston lays it on thick: People who routinely pay off their credit card balances have been enjoying the equivalent of a free ride, he said, because many have not had …

Weird jobspam of the day

Why am I getting recruited to be a physical therapist? Return-Path: From: [email protected] Date: Thu, 14 May 2009 12:32:21 -0400 Subject: Nationwide Physical Therapist Search Reply-To: [email protected] MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Sender: [email protected] Hello! My name is Tonya Greene and I am currently conducting a nationwide search for Physical Therapist. RCI is …

Translink, you’re breaking my heart

I finally (finally!) got my Translink card. So excited! It now joins my BART EZ Rider card, my MBTA CharlieCard and my WMATA SmarTrip card. (Aside: TTC and (NY)MTA, get on this.) Inside the envelope are several letters and brochures. I head to the Translink web site to add funds to my card. Fail #1 …

Sabre doesn’t get it

NBC in Dallas ran a piece called “Airlines Rethinking Customer Care. In the piece, they talk about airlines using customer data to personalize the customer experience. Yawn. Places like OpenTable and Wyndham have been doing this for years. Great restaurants kept detailed notes on their best customers with pen and paper. The anonymous talking head …