Translink, you’re breaking my heart

I finally (finally!) got my Translink card. So excited! It now joins my BART EZ Rider card, my MBTA CharlieCard and my WMATA SmarTrip card. (Aside: TTC and (NY)MTA, get on this.) Inside the envelope are several letters and brochures. I head to the Translink web site to add funds to my card. Fail #1 …

Sabre doesn’t get it

NBC in Dallas ran a piece called “Airlines Rethinking Customer Care. In the piece, they talk about airlines using customer data to personalize the customer experience. Yawn. Places like OpenTable and Wyndham have been doing this for years. Great restaurants kept detailed notes on their best customers with pen and paper. The anonymous talking head …

Mike Lazaridis is on crack

Mike Lazaridis: A: I look at it this way. I say that our browser technology was developed with very different requirements. By writing our browser in Java, that provides our CIOs and wireless managers the assurances they need, to allow the browser to access internal information at the same time it accesses external information. So …

HOWTO read and pronounce URLs

URLs usually appear in written form — online or on paper. Sometimes, URLs are spoken aloud. You’ll often hear URLs read out: during television and radio advertisements in voicemail messages on conference calls So what? Well, almost everyone gets it wrong. And you sound like an idiot when you do. I’ve seen directors of national …