So, what’s broken?
First, Alsoft’s online store does not send out an email confirmation of your order.
Second, upgrade (loyal) customers are being treated like second-class citizens. It’s been five weeks, and the product is all over stores (and was for sale at Macworld Expo), and I still don’t have my copy.
Third, there’s no way to check order status — I had to phone Alsoft to confirm that, yes, I really had ordered, and yes, it should eventually ship. (But they don’t know when.)