the importance of net neutrality

the execs at the telcos (perhaps the same people whose secretaries print their emails — who knows) have this great idea to make money off the internet: meter everything. their argument is that google is getting a “free ride” on their network. well, no, they aren’t. they are paying for bandwidth at their end, and …

technical confidence

Sally Carson, a designer I met at SXSW, put together a thoughtful examination of what happens when people are intimidated by technology: I think that instilling confidence into our audience — whether on the web or on an electronic device — is an important component of good interface design. Something about Phil’s phone intimidates him, …