More proof that airlines are run by idiots:
Airlines argue that adding fees this way is preferable to fare hikes because in theory, at least, passengers who don’t want to use the services can avoid them. And airlines can’t just raise fares whenever it suits them because the industry is so competitive that they’d surely lose passengers. “There is hardly any other product or service out there where a customer can instantly compare all the prices and products and services of every competitor,” said American spokesman Tim Smith.