Category Archives: customer service

Hertz Chicago O’Hare (ORD) staffer gives shitty service, threatens to sue

Last fall, when I was in Chicago, I was treated incredibly rudely at the Hertz location at O’Hare. (This is not the first time I’ve had a poor rental experience.) As soon as I walked up to the counter, the … Continue reading

American Airlines spokesman explains why they are going out of business

More proof that airlines are run by idiots: Airlines argue that adding fees this way is preferable to fare hikes because in theory, at least, passengers who don’t want to use the services can avoid them. And airlines can’t just … Continue reading

JetBlue gets it

I love that my airline has a sense of humour: It’s great that JetBlue lets its people speak in a human voice.

Verizon: 93% wrong

Eyeless Writer called Verizon 56 times to ask two different data pricing questions. 93 percent of reps answered at least one question incorrectly.

What TiVo can learn from the phone company

I recently purchased a TiVo HD. The TiVo was pre-activated, so I didn’t have to activate it on tivo.com. Before I pass on my old TiVo (a series 2), I want to transfer the programs from it to my new … Continue reading

Welcome, Wachovia. Seriously.

A while back, Wachovia bought World Savings, a bank I use for CDs. I received a few letters in the mail describing the process and telling me what I had to do. The first thing I had to do was … Continue reading

iRobot (Roomba) phone numbers

iRobot makes their phone numbers hard to find on their web site. Shame, shame! 800-727-9077 customer service 877-855-8593 tech support

PC Financial’s MasterCard runaround

I had a bit of an odd experience with PC Financial this year. Frustrated by this, I wrote them to describe my experience.

Dear Mr. Kalen,

I have been a customer of President’s Choice Financial and President’s Choice Financial MasterCard for many years. In fact, I believe I was one of the earliest customers of President’s Choice Financial MasterCard.

I was highly satisfied with my PC MasterCard—until this year.

Avis, please try harder

This July, I rented a car from Avis in San Diego. It was a pretty poor experience. So, I wrote them a complaint letter. Besides writing the letter itself, I thought I’d have fun. In the spirit of Yours is … Continue reading

State Farm Agent David Stewart sent me junk mail

Update: after this posting appeared, Mr. Stewart’s office contacted me. They tell me they have now removed my address from their mailing list. …but he is a spammer. We keep getting cards in the mail from him, despite repeated requests … Continue reading