Category Archives: customer service
Verizon: 93% wrong
Eyeless Writer called Verizon 56 times to ask two different data pricing questions. 93 percent of reps answered at least one question incorrectly.
What TiVo can learn from the phone company
I recently purchased a TiVo HD. The TiVo was pre-activated, so I didn’t have to activate it on tivo.com. Before I pass on my old TiVo (a series 2), I want to transfer the programs from it to my new … Continue reading
Welcome, Wachovia. Seriously.
A while back, Wachovia bought World Savings, a bank I use for CDs. I received a few letters in the mail describing the process and telling me what I had to do. The first thing I had to do was … Continue reading
iRobot (Roomba) phone numbers
iRobot makes their phone numbers hard to find on their web site. Shame, shame! 800-727-9077 customer service 877-855-8593 tech support
PC Financial’s MasterCard runaround
I had a bit of an odd experience with PC Financial this year. Frustrated by this, I wrote them to describe my experience.
Dear Mr. Kalen,
I have been a customer of President’s Choice Financial and President’s Choice Financial MasterCard for many years. In fact, I believe I was one of the earliest customers of President’s Choice Financial MasterCard.
I was highly satisfied with my PC MasterCard—until this year.
Avis, please try harder
This July, I rented a car from Avis in San Diego. It was a pretty poor experience. So, I wrote them a complaint letter. Besides writing the letter itself, I thought I’d have fun. In the spirit of Yours is … Continue reading
State Farm Agent David Stewart sent me junk mail
Update: after this posting appeared, Mr. Stewart’s office contacted me. They tell me they have now removed my address from their mailing list. …but he is a spammer. We keep getting cards in the mail from him, despite repeated requests … Continue reading
Ask the right question
I was in Sports Basement today picking up a bike tube. As the cashier rang up my puchase, he asked me “Is this your first time at Sports Basement?”. I answered “no.” What’s wrong with this? Well, your best customers … Continue reading
Bad Wired, no cookie
I got some junk mail recently advertising the Web 2.0 Expo. I called O’Reilly. They removed me from their list. I wanted to find out how they got my name. Customer service put me through to the conference publicist. The … Continue reading
Writing the DMV
I emailed the director of the California DMV to see why new license plates take so long to arrive. Let’s see if he writes back: From: Paul Schreiber Subject: DMV’s great (and terrible) efficiency Date: September 27, 2006 9:09:18 am … Continue reading