Category Archives: customer service
Think your airline joining Star Alliance helps you?
Last fall, Continental Airlines joined Star Alliance. Since I have most of my points/miles with Air Canada’s Aeroplan—also a member of Star Alliance—I thought that would be good news. It’s not. There’s no way to combine points from both programs … Continue reading
Who is NAC SKI?
So the NAC SKI people try really hard to hide their contact information. There’s no phone number on the site or their Yelp page Why? Who knows. They even hide their information in the whois database: Registrant: Domains by Proxy, … Continue reading
Chase is ruining Amazon’s good name
A couple years ago, I switched my Wells Fargo MasterCard to an Amazon Rewards Visa card. Unfortunately, Amazon’s Visa card is managed by Chase, who has no idea how to run a business, build a web site or provide customer … Continue reading
Contact information for Hertz customer relations
Need to write Hertz customer service (customer relations)? Their contact information was hard to track down (they appear to have moved, and even the BBB data is confusing). The Hertz Corporation PO Box 26120 Oklahoma City, OK 73126-0120 888-777-6095 x4036 … Continue reading
Verizon willing to let man die over unpaid $20 phone bill
Check out this piece in the Dover, Ohio Times-Reporter. Seem Verizon was wouldn’t help the cops until they paid the victim’s overdue phone bill: Williams said he attempted to use the man’s cell phone signal to locate him, but the … Continue reading
Useless AT&T survey
My friend Rob sends along this fun survey from AT&T. Given the image, any commentary by me would be totally unnecessary.
A car rental experience gone well
Shocking, isn’t it? The folks at Enterprise Rent-a-Car in Nashville (BNA) were so polite and efficient, I wrote them a nice thank-you letter. My coworker Pete suggested I have a little fun: give them a copy of the Hertz letter … Continue reading
Hertz Chicago O’Hare (ORD) staffer gives shitty service, threatens to sue
Last fall, when I was in Chicago, I was treated incredibly rudely at the Hertz location at O’Hare. (This is not the first time I’ve had a poor rental experience.) As soon as I walked up to the counter, the … Continue reading
American Airlines spokesman explains why they are going out of business
More proof that airlines are run by idiots: Airlines argue that adding fees this way is preferable to fare hikes because in theory, at least, passengers who don’t want to use the services can avoid them. And airlines can’t just … Continue reading
JetBlue gets it
I love that my airline has a sense of humour: It’s great that JetBlue lets its people speak in a human voice.