Comments on: How many usability engineers does it take to buy a light bulb? http://paulschreiber.com/blog/2009/05/24/how-many-usability-engineers-does-it-take-to-buy-a-light-bulb/ tagline goes here Thu, 09 Feb 2012 05:50:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Fast Eddie http://paulschreiber.com/blog/2009/05/24/how-many-usability-engineers-does-it-take-to-buy-a-light-bulb/comment-page-1/#comment-314067 Fast Eddie Wed, 30 Nov 2011 22:57:09 +0000 http://paulschreiber.com/blog/?p=842#comment-314067 CORRECTION: To my post a minute ago. Should have been..... G6.35. My typo. "I needed a G6.35 halogen bulb (according to the owner’s manual), but could not find it locally." CORRECTION: To my post a minute ago. Should have been….. G6.35. My typo. “I needed a G6.35 halogen bulb (according to the owner’s manual), but could not find it locally.”

]]> By: Fast Eddie http://paulschreiber.com/blog/2009/05/24/how-many-usability-engineers-does-it-take-to-buy-a-light-bulb/comment-page-1/#comment-314066 Fast Eddie Wed, 30 Nov 2011 22:53:45 +0000 http://paulschreiber.com/blog/?p=842#comment-314066 Great story! I have a GE oven and had nearly the same experience. I needed a G6.36 halogen bulb (according to the owner's manual), but could not find it locally. I called GE tech support and the rep could not even tell me what bulb I needed, BUT after I told her, she offered to sell me one for $11 plus shipping. By the way, the tech rep was unable to tell me whether I could use a GY6.35 bulb instead so my call was fruitless. So much for GE tech support. NOTE: I was put on hold for over 15 minutes waiting to speak w/ "tech no support." Incredible. Great story! I have a GE oven and had nearly the same experience. I needed a G6.36 halogen bulb (according to the owner’s manual), but could not find it locally. I called GE tech support and the rep could not even tell me what bulb I needed, BUT after I told her, she offered to sell me one for $11 plus shipping. By the way, the tech rep was unable to tell me whether I could use a GY6.35 bulb instead so my call was fruitless. So much for GE tech support. NOTE: I was put on hold for over 15 minutes waiting to speak w/ “tech no support.” Incredible.

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