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	<title>Comments on: The traveller&#8217;s lament</title>
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	<link>http://paulschreiber.com/blog/2008/01/01/the-travellers-lament/</link>
	<description>tagline goes here</description>
	<pubDate>Sun, 20 Jul 2008 11:06:35 +0000</pubDate>
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		<title>By: Rachel</title>
		<link>http://paulschreiber.com/blog/2008/01/01/the-travellers-lament/#comment-92365</link>
		<dc:creator>Rachel</dc:creator>
		<pubDate>Mon, 07 Jan 2008 21:30:32 +0000</pubDate>
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		<description>I love this - thank you.  I should go over and Digg this so many, many people see it, no? :p

"Make it work, people" should be the maxim of customer service in the 21st century.  Honestly, integration of systems can't all be impossible, can it?</description>
		<content:encoded><![CDATA[<p>I love this - thank you.  I should go over and Digg this so many, many people see it, no? :p</p>
<p>&#8220;Make it work, people&#8221; should be the maxim of customer service in the 21st century.  Honestly, integration of systems can&#8217;t all be impossible, can it?</p>
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