Comments on: PC Financial’s MasterCard runaround http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/ tagline goes here Wed, 20 Aug 2008 18:59:46 +0000 http://wordpress.org/?v=2.5.1 By: DW http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-148157 DW Fri, 08 Aug 2008 04:00:43 +0000 http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-148157 Have you received any further reply from them? Have you received any further reply from them?

]]> By: paul http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-70010 paul Tue, 02 Oct 2007 16:27:48 +0000 http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-70010 Adam Mazzuca, the Director of Customer Experience called me on September 21, 2007 to say they received the letter and felt bad about it and were looking in to it. I haven't received any further communication. Adam Mazzuca, the Director of Customer Experience called me on September 21, 2007 to say they received the letter and felt bad about it and were looking in to it. I haven’t received any further communication.

]]> By: Ryan http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-70007 Ryan Tue, 02 Oct 2007 16:10:10 +0000 http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-70007 Did you ever get a response about your letter? Did you ever get a response about your letter?

]]> By: sage_mom http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-68988 sage_mom Tue, 25 Sep 2007 19:47:51 +0000 http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-68988 I just closed my PC Mastercard account today in frustration. I usually receive an email notice when a payment is due, but a few months ago I stopped receiving it for no reason. And then the PC points they show on their website is inaccurate. I supposedly had 14,000+, then at the grocery the bill said it was 9,000+, then I logged on a few days later and it was 7,000+, even though I never used it. I called and was assured it was the 9,000 number, even though the website still displays 7,000. I also have serious issues with the usability of the website which I've complained to them about. Basically I can't figure out how to read it properly, and the DD/MM format drives me insane. This company seriously needs to fix its issues or it will continue to lose customers. I just closed my PC Mastercard account today in frustration. I usually receive an email notice when a payment is due, but a few months ago I stopped receiving it for no reason. And then the PC points they show on their website is inaccurate. I supposedly had 14,000+, then at the grocery the bill said it was 9,000+, then I logged on a few days later and it was 7,000+, even though I never used it. I called and was assured it was the 9,000 number, even though the website still displays 7,000. I also have serious issues with the usability of the website which I’ve complained to them about. Basically I can’t figure out how to read it properly, and the DD/MM format drives me insane.

This company seriously needs to fix its issues or it will continue to lose customers.

]]> By: angel http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-66084 angel Sun, 09 Sep 2007 16:18:51 +0000 http://paulschreiber.com/blog/2007/09/06/pc-financials-mastercard-runaround/#comment-66084 Hi Paul, I too share your frustration, only mine is with my chequing account and a stop payment. I entered the online stop payment information was charged $10.00. the stop payment was stopped weekly only to be charged NSF fees for it.(which i had to call and get reversed)..then after the third week they let the payment thru which in turn did bounce another item. and I was charged more NSF fees from the stop payment and the one that bounced because they let the stop payment through. I just spoke with them today. and was informed that I filled out the stop payment incorrectly that is why the payment was processed. When I questioned why the other weeks were stopped. I was told they would need to talk to a supervisor and to please hold while they called one. THe supervisor (which did not speak with me but only the customer service rep) also said that it was filled out incorrectly (which it was not ) and that now he had filled it out correctly She also told me that if the company tried alternative routes of automatic withdrawl they would not assume responsibility. and would not take responsibility for bouncing my insurance (which is also pc ). so from 3 nsf (because they let a stop payment thru) they would only reimburse me 1. but any future ones are my responsibility not theirs. I asked them at this time where do I go to close my account. They said I could do it on the phone but that any NSF fees after the account is closed is still my responsiblity....I am going to remove everything from this account and close it on wednesday and go back to a REAL BANK. paying a service monthly for peace of mind and knowing I won't be screwed out of $35 each week is worth it. I doublely share your frustration with this company. Hi Paul,
I too share your frustration, only mine is with my chequing account and a stop payment. I entered the online stop payment information was charged $10.00. the stop payment was stopped weekly only to be charged NSF fees for it.(which i had to call and get reversed)..then after the third week they let the payment thru which in turn did bounce another item. and I was charged more NSF fees from the stop payment and the one that bounced because they let the stop payment through. I just spoke with them today. and was informed that I filled out the stop payment incorrectly that is why the payment was processed. When I questioned why the other weeks were stopped. I was told they would need to talk to a supervisor and to please hold while they called one. THe supervisor (which did not speak with me but only the customer service rep) also said that it was filled out incorrectly (which it was not ) and that now he had filled it out correctly She also told me that if the company tried alternative routes of automatic withdrawl they would not assume responsibility. and would not take responsibility for bouncing my insurance (which is also pc ). so from 3 nsf (because they let a stop payment thru) they would only reimburse me 1. but any future ones are my responsibility not theirs. I asked them at this time where do I go to close my account. They said I could do it on the phone but that any NSF fees after the account is closed is still my responsiblity….I am going to remove everything from this account and close it on wednesday and go back to a REAL BANK. paying a service monthly for peace of mind and knowing I won’t be screwed out of $35 each week is worth it. I doublely share your frustration with this company.

]]>