Comments on: Avis, please try harder

By: blog.shrub » Blog Archive » Hertz Chicago O’Hare (ORD) staffer gives shitty service, threatens to sue

Thu, 12 Feb 2009 05:06:53 +0000

[...] Last fall, when I was in Chicago, I was treated incredibly rudely at the Hertz location at O’Hare. (This is not the first time I’ve had a poor rental experience.) [...]

By: paul

paul — Thu, 06 Sep 2007 06:36:33 +0000

“Bob Bobber”

I know. As a rule, with complaint letters, ask for specifics and give firm deadlines.

It’s just I can’t think of anything to ask for. If they gave me my $27 back, that would be nice, but I don’t care all that much.

By: Bob Bobber

Bob Bobber — Thu, 06 Sep 2007 00:24:47 +0000

Not a bad letter, but it would be better if you at least hinted at what you expected them to do about it. And what you’re going to do about it. (ie: not rent from the again, give them one more chance, or whatever)

By: Bob Rhubart

Bob Rhubart — Wed, 05 Sep 2007 20:26:13 +0000

Paul,

I had a similar experience a week ago, at the Avis at SFO.

The first car I was assigned was double-booked — two women with paperwork that mirrored mine were sitting in the car when I found it. They drive off. I went back to the desk.

I was excited to be assigned a Sebring convertible at no extra cost — until I discovered that the car had a dead battery.

Finally, on the third try, I got a car.

Four days later, after I returned home to Cleveland, I went online to print out a receipt. According to Avis.com, I never returned the car. A frantic call to Customer Service revealed that the people who could fix the problem would return on Tuesday after the Labor Day weekend. The operator suggested I call the Avis desk at SFO.

Several attempts later, after letting the line ring forever, someone finally answered and promptly fixed the problem.

I’m so looking forward to my next Avis rental.

By: Jonathan Boutelle

Jonathan Boutelle — Wed, 05 Sep 2007 19:29:00 +0000

Fight the power! Really nice slideshow… ;->