Comments on: Avis, please try harder http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/ tagline goes here Thu, 21 Aug 2008 22:28:12 +0000 http://wordpress.org/?v=2.5.1 By: paul http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65561 paul Thu, 06 Sep 2007 06:36:33 +0000 http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65561 "Bob Bobber" I know. As a rule, with complaint letters, ask for specifics and give firm deadlines. It's just I can't think of anything to ask for. If they gave me my $27 back, that would be nice, but I don't care all that much. “Bob Bobber”

I know. As a rule, with complaint letters, ask for specifics and give firm deadlines.

It’s just I can’t think of anything to ask for. If they gave me my $27 back, that would be nice, but I don’t care all that much.

]]> By: Bob Bobber http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65521 Bob Bobber Thu, 06 Sep 2007 00:24:47 +0000 http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65521 Not a bad letter, but it would be better if you at least hinted at what you expected them to do about it. And what you're going to do about it. (ie: not rent from the again, give them one more chance, or whatever) Not a bad letter, but it would be better if you at least hinted at what you expected them to do about it. And what you’re going to do about it. (ie: not rent from the again, give them one more chance, or whatever)

]]> By: Bob Rhubart http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65474 Bob Rhubart Wed, 05 Sep 2007 20:26:13 +0000 http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65474 Paul, I had a similar experience a week ago, at the Avis at SFO. The first car I was assigned was double-booked -- two women with paperwork that mirrored mine were sitting in the car when I found it. They drive off. I went back to the desk. I was excited to be assigned a Sebring convertible at no extra cost -- until I discovered that the car had a dead battery. Finally, on the third try, I got a car. Four days later, after I returned home to Cleveland, I went online to print out a receipt. According to Avis.com, I never returned the car. A frantic call to Customer Service revealed that the people who could fix the problem would return on Tuesday after the Labor Day weekend. The operator suggested I call the Avis desk at SFO. Several attempts later, after letting the line ring forever, someone finally answered and promptly fixed the problem. I'm so looking forward to my next Avis rental. Paul,

I had a similar experience a week ago, at the Avis at SFO.

The first car I was assigned was double-booked — two women with paperwork that mirrored mine were sitting in the car when I found it. They drive off. I went back to the desk.

I was excited to be assigned a Sebring convertible at no extra cost — until I discovered that the car had a dead battery.

Finally, on the third try, I got a car.

Four days later, after I returned home to Cleveland, I went online to print out a receipt. According to Avis.com, I never returned the car. A frantic call to Customer Service revealed that the people who could fix the problem would return on Tuesday after the Labor Day weekend. The operator suggested I call the Avis desk at SFO.

Several attempts later, after letting the line ring forever, someone finally answered and promptly fixed the problem.

I’m so looking forward to my next Avis rental.

]]> By: Jonathan Boutelle http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65469 Jonathan Boutelle Wed, 05 Sep 2007 19:29:00 +0000 http://paulschreiber.com/blog/2007/09/05/avis-please-try-harder/#comment-65469 Fight the power! Really nice slideshow... ;-> Fight the power! Really nice slideshow… ;->

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